Privacy Policy

1. Who We Are

SanRadiance Technologies Pvt. Ltd. is an IT services company providing AI, Cloud, Software Engineering, IT Outsourcing, Staffing, App Development, Digital Transformation, and Infrastructure services. We operate from two offices:

• Headquarters: 6th Main, T P Kailasam Rd, Venu Gopal Reddy Layout, BTS Layout, Arekere, Bengaluru – 560076, Karnataka, India
• Branch Office: Level 8, 140 Creek Street, Brisbane, QLD 4000, Australia

Email: contact@sanradiance.com

2. Information We Collect

Information you provide directly

• Name, email address, phone number, and company name when you fill in our contact or quote forms
• Project details, requirements, and messages you send us
• CV/resume and professional details when you apply for a job

Information collected automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on site, and click-through data (via analytics tools)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries, quote requests, and contact form submissions
• Provide, improve, and personalise our services
• Send service-related communications (proposals, follow-ups)
• Process job applications and assess candidates for open roles
• Analyse website usage to improve user experience
• Comply with legal obligations and resolve disputes

We will never sell your personal information to third parties. We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing (GDPR / Australian Privacy Act)

Where applicable, we process your personal data under the following legal bases:

• Consent — When you submit a contact or quote form, you consent to us processing your data to respond to your request.
• Legitimate Interests — We process data for our legitimate business interests, such as improving our services and communicating with existing clients.
• Contract — To fulfil contractual obligations to our clients and partners.
• Legal Obligation — Where we are required to process data to comply with applicable law.

5. Data Sharing & Third Parties

We may share your data with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Email delivery providers (for transactional emails)
• Web analytics platforms (e.g. Google Analytics)
• Cloud hosting providers (Hostinger, AWS, or Azure)
• CRM and project management tools used internally

All third parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was shared. We do not transfer your data to countries outside India or Australia without appropriate safeguards in place.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and quote form data is retained for up to 3 years from last contact. Job application data is retained for 12 months after the recruitment process concludes unless you consent to longer retention.

7. Cookies

Our website uses cookies to improve your browsing experience. Types of cookies we use:

• Essential cookies — Required for basic website functionality.
• Analytics cookies — Help us understand how visitors interact with our site (e.g. Google Analytics). These are anonymised.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data (“right to be forgotten”).
• Right to Restriction — Request that we restrict processing of your data.
• Right to Data Portability — Request your data in a machine-readable format.
• Right to Object — Object to processing based on legitimate interests.
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@sanradiance.com. We will respond within 30 days.

9. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption, access controls, and regular security reviews. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: